Frequently Asked Questions
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1 What services does iCracked provide?
- replace cracked iPhone screens via 3 repair options
- repair most water damaged iPhones via 3 repair options
- free diagnosis and repair estimates for damaged iPhones (most damages are repairable) submit inquiries to iCracked Central
- buy old or irreparable iPhones, sell my iPhone TODAY!
- for more information visit our Fix My iPhone page
2 Which iPhone models does iCracked service?
- repair 3G, 3GS, and iPhone 4 models
- for more information visit our Fix My iPhone page
3 How can I tell a friend about iCracked?
- share our Facebook page
- email a friend (iCracked will not sell or distribute your information, trust us, we hate Spam too)
4 How do I locate the nearest iCracked technician?
- enter your zip code here
- for more information visit our Fix My iPhone
5 How and where do submit my warranty information?
- enter your iCracked customer service ID number and contact information here
- for more information visit our Professional Warranty page
6 What are the details of my iCracked warranty?
- visit our Professional Warranty page.
7 Are all iCracked services guaranteed?
- visit our Professional Warranty page.
8 What are the details of the iCracked 100% customer satisfaction guarentee?
- visit our Professional Warranty page.
9 If I mail my iPhone for repairs, do I have to pay for shipping and is my phone insured?
- ALL shipping, handling, insurance and service costs are INCLUDED in the flat rate service fee
- for more information visit our Fix My iPhone page
10 Who provides iCracked with replacement screens and is the quality guaranteed?
- Our replacement screens are supplied by Apple's manufacturers and their quality is guaranteed
- for more information visit our About Us page
11 Where can I submit customer feedback?
- enter your iCracked customer ID number, tell us about your experience, agree to publishing terms & conditions, submit customer feedback here
- for more information visit our Testimonials page
12 How long do repairs typically take?
- if you choose to visit a local iCracked technician, repairs take 10 minutes to 30 minutes (depends on iPhone model and extent of damage)
- if you choose to Repair-by-Mail, we guarantee a 3-5 business day turnaround (depends on sender location, iPhone model and extent of damage)
- if you choose to Do-it-yourself, customers will receive the complete repair kit and instructions within 1-2 business days, repairs usually take 45 minutes to 2.5 hours (depends on customer ability, iPhone model and extent of damage
- for more information visit our Fix My iPhone page
13 How can I contact customer service?
- email iCracked Central
- call us at 877.7000.FIX
- for more information visit our Customer Service page
14 How can I sell my old iPhone?
- we purchase most old or broken iPhones, contact us for a free quote
- for more information visit our Customer Service page
15 Where is iCracked central located?
- iCracked Central is located at:
iCracked Inc.4295 Greenville Ave. Suite 1400
Dallas, TX 75206
- for more information visit our Customer Service page
16 I've ordered a screen replacement kit, is there customer support?
- YES! 24-hour customer support is included in
17 Where can I share my favorite "iCracked" story?
- visit our Testimonials page.
18 What are my options if my area does not have a local iCracked technician?
- visit our Fix my page.
19 Where can I find franchise information about iCracked?
- visit our Customer Service page.
20 Where can I report a problem with my iCracked service?
- visit our Customer Service page.
