Frequently Asked Questions
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1 What services can iCracked provide for me?
- Replace cracked iPhone screens via 3 repair options including our Mail-In service, all-inclusive Do-It-Yourself kits, and over 300 mobile iTechs who would love to schedule an appointment for repair
- We are also able to repair most water damaged iPhones via 3 repair options
- For a diagnosis and repair estimates for damaged iPhones (most damages are repairable), submit inquiries to iCracked Central
- We also buy old or irreparable iPhones, sell my iPhone TODAY!
- For more information visit our Fix My iPhone page
2 Which iPhone models does iCracked service?
- We repair 3G, 3GS, and iPhone 4, iPhone 4S and iPhone 5 models
- For more information visit our Fix My iPhone page
3 How can I tell a friend about iCracked?
- Share our Facebook page
- email a friend (iCracked will not sell or distribute your information, trust us, we hate Spam too)
4 How do I locate the nearest iCracked technician?
- Enter your zip code here
- for more information visit our Fix My iPhone
5 How and where do submit my warranty information?
- Enter your iCracked customer service ID number and contact information here
- for more information visit our Professional Warranty page
6 What are the details of my iCracked warranty?
- Visit our Professional Warranty page.
7 Are all iCracked services guaranteed?
- Visit our Professional Warranty page.
8 What are the details of the iCracked 100% customer satisfaction guarantee?
- Visit our Professional Warranty page.
9 If I mail my iPhone for repairs, do I have to pay for shipping and is my phone insured?
- ALL shipping, handling, insurance and service costs are INCLUDED in the flat rate service fee
- for more information visit our Fix My iPhone page
10 Who provides iCracked with replacement screens and is the quality guaranteed?
- Our replacement screens are supplied by our manufacturers and their quality and performance is guaranteed and warrantied for 99 years! We have the best quality products in the world and will stand by every repair we do. Whether its a DIY kit or one of our incredible iTechs doing the repair, you can rest assured that quality and service are paramount to us. Check our reviews! We're here for you every step of the way.
- for more information visit our About Us page
11 Where can I submit customer feedback?
- Enter your iCracked customer ID number, tell us about your experience, agree to publishing terms & conditions, submit customer feedback here
- for more information visit our Testimonials page
12 How long do repairs typically take?
- If you choose to visit a local iCracked technician, repairs take 10 minutes to 30 minutes (depends on iPhone model and extent of damage)
- If you choose to Repair-by-Mail, we guarantee a 3-5 business day turnaround (depends on sender location, iPhone model and extent of damage)
- If you choose to Do-it-yourself, customers will receive the complete repair kit and instructions within 1-2 business days, repairs usually take 45 minutes to 2.5 hours (depends on customer ability, iPhone model and extent of damage
- for more information visit our Fix My iPhone page
13 How can I contact customer service?
- Email iCracked Central at Inquiries@iCracked.com
- Call us at 1.877.7000.FIX
- For more information visit our Customer Service page
14 How can I sell my old iPhone?
- We purchase most old or broken iPhones, contact us for a free quote
- For more information visit our Customer Service page
15 Where is iCracked central located?
- iCracked Central is located at:
iCracked Inc.460 Seaport Ct, Suite 220
Redwood City, CA 94063
- For more information visit our Customer Service page
16 I've ordered a screen replacement kit, is there customer support?
- YES! 24-hour customer support is included in
17 Where can I share my favorite "iCracked" story?
- Visit our Testimonials page.
18 What are my options if my area does not have a local iCracked technician?
- Visit our Fix my page.
19 Where can I find franchise information about iCracked?
- Visit our Customer Service page.
20 Where can I report a problem with my iCracked service?
- Visit our Customer Service page.