We are iCracked.

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We exist to deliver that magical moment when technology simply works as it should.

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Who is iCracked?

In 2010, our two founders identified a problem: getting a smartphone fixed was a giant pain, and the choices consumers had were slim. About a year later, their solution—iCracked—was founded in the heart of Silicon Valley.

In the years since that humble dorm-room beginning, we’ve become the world’s largest on-demand repair network for iOS and Android devices. Our network of thousands of certified, expertly-skilled iTechs are standing by to fix your device, whenever and wherever you want. 

 

 

We've been doing this a while.

2010

We opened our doors.

We are the largest network.

5,000+

iTechs and counting.

We've done the most repairs.

Happy customers!

Some people you might want to know about

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AJ Forsythe

CEO, Co-Founder

An entrepreneur at heart, AJ's business endeavors have ranged from
beekeeping, running a winery, and, most notably, creating iCracked as
a student at Cal Poly-SLO. As a college student, he found himself
with a perpetually broken iPhone and little money to fix it. Being the DIYer
that he is, he researched online and began fixing his own
devices, and then his friends' devices, and then his classmates.
Thus, iCracked was born. The name came from a joke that when he broke his device he had ‘downloaded the iCracked app’. He then teamed up with now co-founder Anthony
Martin and began expanding campus to campus.

From those humble-dorm room beginnings in 2010, iCracked has grown to
be the world's largest on-demand smartphone repair network mobile over
5,000 certified iTechs nationwide and in 11 countries. The company was
selected #22 on Inc. Magazine's Inc 5000, and AJ was listed as one of
Forbes 30 Under 30. AJ, Anthony, the team at HQ and national network
of iTechs are manic in their quest to change the way people care for
their most precious devices.

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Anthony Martin

Chief of Strategy, Co-Founder

Coming from an entrepreneurial family, Anthony was encouraged to start businesses at a young age. There was always a new childhood hustle, ranging from starting a mistletoe stand during the holidays, a mobile car wash business in high school, and building a textbook exchange platform in college. Anthony has always been fascinated on how to add new value propositions for customers, that translates into unique and memorable experiences.

Anthony graduated from UC Santa Barbara with bachelor's degrees in Business Economics and Technology Management. Upon graduation, AJ and Anthony teamed up to take on a whole new market in smartphone repair. Since starting iCracked, Anthony was named Santa Barbara’s Young Professional of the Year and has been recognized as one of Inc Magazine’s 30 entrepreneurs under 30.

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Marc Ausman

Chief Operating Officer

Marc is a former Naval Flight Officer with over 20 years of leadership experience in technology and aviation. Prior to joining iCracked, Marc was COO of Yuneec, a world leader in electric aviation, and has held executive positions with Prenav and Vertical Power, Inc., a developer of embedded hardware & software products for the aerospace market. He has a background in product management at several high-growth tech startups.

Marc sits on the board of EAA (Experimental Aircraft Association) and has an MBA from the University of Texas at Austin and an undergrad degree from Cal Poly, San Luis Obispo.

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Dimitrios Papadogonas

Chief Marketing Officer

Dimitrios has over 20 years experience in creating consumer messaging and driving brand affinity for global icons as well as early stage startups. Before joining iCracked, Dimitrios was VP, Marketing at ChargePoint, the world’s largest network for electric vehicle (EV) charging. At Virgin America, Dimitrios spent more than five years helping build "America’s coolest airline" — running brand marketing, partnerships, sponsorships, and advertising. Previously, Dimitrios worked in brand strategy with Gap Inc. and Apple, where he was a key member of the team that launched Apples’ innovative retail stores.

Dimitrios holds a Bachelor of Commerce degree from the University of Alberta in Canada and is father to an amazing nine year old.

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Steve Pretre

Senior Vice President, Corporate Development

Steve was the founder and CEO of Metromile, leading the company from it’s inception, through its launch where he led multiple rounds of funding from leading venture capital firms. Prior to Metromile, Steve was the xxx at Asurion, the leading provider of mobile device insurance offered through the wireless carriers. Earlier in his career, Steve was an executive at a number of startups, holding roles across product, marketing, strategy and business development.
Steve has an MBA from the Wharton School at the University of Pennsylvania as well as bachelor’s degrees in Mechanical Engineering and Economics from Stanford University.

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dimitrios

Susan Rickard Hansen

General Counsel

Susan joined iCracked as its General Counsel in February 2015 and oversees all legal affairs for the company. She is focused on finding pragmatic business solutions to complex and ever-changing legal issues. Prior to joining iCracked, she was the Corporate Counsel for ClearSlide, Inc., a leading sales and marketing platform company. She was also the founder and managing director of New Venture Law Group. Before opening her own firm, she spent six years as a Partner in the national law firm of Lewis, Brisbois, Bisgaard and Smith and was also a District Attorney in both San Francisco and Sonoma County.
Susan received her JD from Santa Clara School of Law. She is a Member of the American Bar Association, the State Bar of California, the Olympic Club of San Francisco, as well as a Board Member of Project Glimmer and a Steering Committee Member of Inside Anne’s Closet.

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John Lowe

Vice President, Logistics

John Lowe is a logistics professional with over 20 years of logistics experience managing diverse operations. John joined iCracked in January of 2017 as their Vice President -Logistics and his team supports a wide variety of business operations ranging from Purchasing, Inventory Management and Logistics Operations.
Prior to joining iCracked, among other roles John ran Logistic Operations for 6.5 years at Google, and 6 years for Cisco Systems, in manufacturing operations. Additionally he has spent 8 years on the third party logistics provider side first with Menlo Logistics (now part of XPO logistics) and then with MSAS (now part of DHL)

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Tim Whipple

Vice President, Community Operations

Tim is responsible for the growth and success of the nationwide community of over 5,000 independent iTechs. He has more than 30 years’ experience managing distributed workforces, call centers and sales organizations. Prior to joining iCracked, Tim headed Community Operations at Directly where he built customer support communities for growing companies like Airbnb, Lyft and LinkedIn. Previously, as VP of Community Operations at LiveOps, he managed the growth of independent sales and service agents from 1,400 to 20,000 agents. Prior to that, Tim ran the inbound sales call centers for the Victoria’s Secret Catalogue.

Tim holds a Bachelor of Music degree from the University of Miami that he puts to good use as a drummer with his band, Big Daddy Sunshine.

Hey, look! We've gotten some cool awards.

#22 on inc.

5000 Fastest-Growing Companies 2015

Inc.'s 30 Under 30

List of young entrepreneurs