Frequently Asked Questions

  
 

What services can iCracked provide for me?

  • Replace cracked iPhone screens via 3 repair options including our Mail-In service, all-inclusive Do-It-Yourself kits, and over 300 mobile iTechs who would love to schedule an appointment for repair.
  • We are also able to repair most water damaged iPhones via three repair options.
  • For a diagnosis and repair estimates for damaged iPhones (most damages are repairable), submit inquiries to iCracked Central.
  • We also buy old or irreparable iPhones, sell your iPhone today.
  • For more information visit our Fix My iPhone page.

Which device models does iCracked service?

  • iPhone 3G
  • iPhone 3GS
  • iPhone 4
  • iPhone 4S
  • iPhone 5
  • iPhone 5c
  • iPhone 5s

  • iPad 1st Gen
  • iPad 2nd Gen
  • iPad 3rd Gen
  • iPad 4th Gen
  • iPad Mini

  • iPod Touch 2nd Gen
  • iPod Touch 3rd Gen
  • iPod Touch 4th Gen

How do I locate the nearest iCracked technician?

You can easy search for a local iTech by using the link below

If I mail my device for repairs, do I have to pay for shipping and is my device insured?

All shipping, handling, insurance and service costs are included in the flat rate service fee.

Who provides iCracked with replacement screens and is the quality guaranteed?

Our replacement screens are supplied by our manufacturers and their quality and performance is guaranteed and warrantied for 99 years! We have the best quality products in the world and will stand by every repair we do. Whether its a DIY kit or one of our incredible iTechs doing the repair, you can rest assured that quality and service are paramount to us. Check our reviews! We're here for you every step of the way.

How long do repairs typically take?

  • If you choose to visit a local iCracked technician, repairs take 10 minutes to 30 minutes (depends on iPhone model and extent of damage)
  • If you choose to Repair-by-Mail, we guarantee a 3-5 business day turnaround (depends on sender location, iPhone model and extent of damage)
  • If you choose to Do-it-yourself, customers will receive the complete repair kit and instructions within 1-2 business days, repairs usually take 45 minutes to 2.5 hours (depends on customer ability, iPhone model and extent of damage

How can I contact customer service?

  • Email iCracked Central at Inquiries@iCracked.com
  • Call us at 1.877.7000.FIX
  • Contact Us

How can I sell my old device?

We purchase most old or broken iOS Devices, enter your information in our BuyBack program to find out how much you can get!

Where is iCracked HQ located?

Our Corporate HQ is located in Beautiful Redwood City, CA:

iCracked Inc.
350 Marine Pkwy STE 100
Redwood City, CA 94065

Customer Support

We have excellent in-house customer support to assist you!

Where can I share my favorite "iCracked" story?

Email us at: social@icracked.com or contact our customer support.

What are my options if my area does not have a local iCracked technician?

If you don't have a local iTech iCracked also offers DIY kits and a convenient Mail-In Service.